Shipping policy

Shipping Policy

Delivery Areas

We currently ship exclusively within the United Kingdom. International shipping is not available at this time.

Shipping Method

All orders are dispatched via Royal Mail Tracked delivery to ensure your Heritage Gaze sunglasses arrive safely and securely.

Delivery Timeframes

- **Standard Delivery**: 3-5 working days from dispatch
- Orders are typically processed and dispatched within 1-2 business days
- Working days are Monday to Friday (excluding UK bank holidays)

Shipping Costs

- **Free UK Shipping** on all orders
- No minimum order value required

Order Processing

- Orders placed before 2:00 PM (Monday-Friday) will be processed the same day
- Orders placed after 2:00 PM or on weekends will be processed the next working day
- You will receive a dispatch confirmation email with tracking information once your order ships

Tracking Your Order

Every shipment includes full tracking via Royal Mail. You’ll receive:

- Dispatch confirmation with tracking number
- Real-time delivery updates
- Estimated delivery date

Delivery Requirements

- Someone must be available to sign for your package
- If you’re not available, Royal Mail will leave a collection slip
- Packages can be collected from your local sorting office or redelivered

Delivery Issues

If your order doesn’t arrive within the expected timeframe or if there are any delivery concerns, please contact our customer service team immediately at [email] or [phone number].

*Last updated: 02/07/25*