Shipping policy

Shipping Policy

Delivery areas

Sunglasses are delivered within the United Kingdom only.

Dante and Ember blue light glasses and Seren FL-41 tinted glasses are available for delivery to the United Kingdom, United States and 37 European destinations: all 27 EU countries, plus Albania, Bosnia and Herzegovina, Iceland, Moldova, Montenegro, North Macedonia, Norway, Serbia, Switzerland and Turkey.

Other destinations are not currently enabled. A basket containing sunglasses can only be delivered within the UK. For an international order, please order blue light or FL-41 glasses without sunglasses in the basket.

Sunglasses and blue light glasses

Our sunglasses are held in our UK warehouse. The Royal Mail and processing information below applies to sunglasses.

Blue light glasses are fulfilled from overseas. Delivery details depend on your order. Check the delivery information shown at checkout before you pay. If you need help before ordering, contact us at contact@heritagegaze.com.

Sunglasses shipping method

Sunglasses are dispatched via Royal Mail Tracked delivery to ensure your Heritage Gaze sunglasses arrive safely and securely.

Sunglasses delivery timeframes

  • Standard delivery: 3–5 working days from dispatch.
  • Orders are typically processed and dispatched within 1–2 business days.
  • Working days are Monday to Friday, excluding UK bank holidays.

Shipping costs

  • United Kingdom: £3.99 delivery on orders below £60. Free delivery on orders of £60 or more.
  • United States: US$3.99 delivery on eligible blue light and FL-41 glasses orders below US$80. Free delivery on orders of US$80 or more.
  • Supported European destinations: €3.99 delivery on eligible blue light and FL-41 glasses orders below €60. Free delivery on orders of €60 or more. For destinations using another currency, checkout displays the converted euro amounts.

Free-delivery thresholds apply to the merchandise subtotal after discounts. Available delivery options, charges and estimated delivery times are shown at checkout before you pay. Sunglasses remain available for UK delivery only.

Sunglasses order processing

  • Orders placed before 2:00 PM, Monday–Friday, will be processed the same day.
  • Orders placed after 2:00 PM or on weekends will be processed the next working day.
  • You will receive a dispatch confirmation email with tracking information once your order ships.

Tracking your sunglasses order

Every sunglasses shipment includes full tracking via Royal Mail. You’ll receive a dispatch confirmation with tracking number, real-time delivery updates and an estimated delivery date.

Sunglasses delivery requirements

  • Someone must be available to sign for your package.
  • If you’re not available, Royal Mail will leave a collection slip.
  • Packages can be collected from your local sorting office or redelivered.

Delivery issues

If your order doesn’t arrive within the expected timeframe, or if there are any delivery concerns, please contact us at contact@heritagegaze.com or 07761947133.